FAQ

Every piece's description has a Fit row, and its chart is the last photo of the piece. The Size guide shows how to measure and compare.

Tap the sold-out size and leave your email. The moment it is back in stock you get one email, and nothing else.

A drop opens at one real date and time, the same for everybody. Before then a countdown sits above the menu button, and the pieces can be seen and sized but not bought. At the release time they go on sale.

Join the newsletter: a few emails a year, never more. Every email has a one-tap unsubscribe link.

No, you can check out as a guest. An account keeps your orders and addresses in one place.

The payment methods are being set up: this answer will list them. The ones that work for your order are always shown at checkout, before you pay.

Write to us straight away at info@kartel.gr with your order number. If it has not been handed to the courier yet, we change it, or cancel it and refund you in full. Once it has shipped, you can still withdraw within 14 days of receiving it: see Returns.

Track order shows its status with your order number and email, and the dispatch email has the courier's tracking link.

To Greece, the European Union and the United Kingdom. Shipping has the costs and times, and the exact cost for your address is shown at checkout, before you pay.

Yes. You have 14 days from delivery to change your mind, no reason needed. Returns has the form and every step.

The quickest way is to return the piece and place a new order for the size you want, so it is reserved for you straight away.

Every newsletter email has an unsubscribe link. Signed in, Account → Security gets you a copy of your data or deletes your account. The Privacy Policy has the details.